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Payments

Summary of all deposit methods

We aim to provide you with the best and most convenient methods of depositing funds into your account:

	Credit/Debit Cards	Min: € 10 Max: € 99,000	Timescale: Immediate Details:
	Credit/Debit Cards	Min: € 10 Max: € 99,000	Timescale: Immediate Details:
	Credit/Debit Cards	Min: € 10 Max: € 99,000	Timescale: Immediato Details:
	Entropay	Min: € 10 Max: € 99,000	Timescale: Immediate Details:
	PayPal	Min: € 10 Max: € 8,000	Timescale: Immediate Details:
	Skrill	Min: € 10 Max: € 100,000	Timescale: Immediate Details:
	Neteller	Min: € 10 Max: € 32,000	Timescale: Immediate Details:
	Paysafecard*	Min: € 10 Max: € 250	Timescale: Immediate Details:
	Ukash*	Min: € 10 Max: € 1,000	Tempi: Immediate Details:
	clickandbuy	Min: € 10 Max: € 12,000	Timescale: Immediate Details:
	Fast Bank Transfer	Min: € 10 Max: € 12,000	Timescale: Immediate Details:
	Bank Transfer	Min: € 30 Max: € 120,000	Timescale: Within 3 - 5 Working Days Details:

* Please note that this deposit method can be used only after the verification of your account and the transmission of identification document.

Summary of all withdrawal methods

We aim to provide you with the best and most convenient methods of depositing funds into your account:

	Credit/Debit Cards	Min: € 5 Max: € 80,000	Timescale: Within 3 - 5 Working Days Details: Clicca qui
	Credit/Debit Cards	Min: € 5 Max: € 80,000	Timescale: Within 3 - 5 Working Days Details: Clicca qui
	Credit/Debit Cards	Min: € 5 Max: € 80,000	Timescale: Within 3 - 5 Working Days Details: Clicca qui
	Entropay	Min: € 5 Max: € 80,000	Timescale: Within 3 - 5 Working Days Details: Clicca qui
	PayPal	Min: € 5 Max: € 8,000	Timescale: Within 1 Working Day Details: Clicca qui
	Skrill	Min: € 5 Max: € 100,000	Timescale: Within 1 Working Day Details: Clicca qui
	Neteller	Min: € 5 Max: € 32,000	Timescale: Immediate Details: Clicca qui
	clickandbuy	Min: € 5 Max: € 12,000	Timescale: Within 1 Working Day Details: Clicca qui
	Bank Transfer	Min: € 30 Max: € 120,000	Timescale: Within 5 Working Day Details: Clicca qui

Please note:
Advertised timescales above are estimates and not guaranteed. This is because, for example, your bank may take a little longer to credit your funds from time to time.
All withdrawals will remain in a standby state in order to allow our customers the time to cancel the transaction .
Card withdrawals requested after 23:00 Monday - Thursday or 22:00 Sunday may take an additional day to reach your account.
Any withdrawal may also be subject to security checks which may delay the timescale advertised.

Which credit /debit cards do you accept?

Credit cards are one of the easiest ways to deposit and withdraw money from your Account. We currently accept Card shown below:

Additional Information:

Minimum deposit	€ 10 (or equivalent in other currencies)
Maximum transaction deposit	€ 99,000* (or equivalent in other currencies)
Surcharges	We do not charge
Timescale	Immediate - upon bank authorisation
Deposit Issues	Most banks in Hong Kong, Singapore and USA decline deposits.
Withdrawal issues	Customers using Mastercard must withdraw by bank transfer.
	* In addition there is a limit of € 99,000 per transaction.

I am having problems making a deposit

• The execution of the deposit is immediate after authorization from the bank.
• There are cards that belong to the circuits that are enabled but with Bin having restrictions for deposits of gaming sites.
• Verified by Visa (VbV) protects your Visa card with a password you created, making sure to be the only person able to use your Visa card on the Internet. Those who use a PayPal card are recorded as Mastercard and withdraw by bank transfer.
• The PayPal accounts reloaded by Cards that are not enabled to deposits on the site may be rejected by the system.
• All deposits made by Neteller must come from an account under the same name registered in the account.
• Most banks in Hong Kong, Singapore and the United States decline deposits.

Deposit Failed

Most italian banks do not allow transactions on online gambling sites. If your card starts with one of the codes BIN (first 6 digits of the card) below, you may not complete the deposit on the SITE or on other online gambling sites.

We suggest that you try an alternative payment method which Postepay, Skrill.

For further assistance you can contact our customer support

BIN	ISSUER
411786	BANCA DI SASSARI S.P.A.
520942	BANCA DI SASSARI S.P.A.
430413	BARCLAYS BANK PLC
401875	COMPASS S.P.A.
410089	COMPASS S.P.A.
413428	COMPASS S.P.A.
466276	COMPASS S.P.A.
522239	COMPASS S.P.A.
526211	COMPASS S.P.A.
542188	COMPASS S.P.A.
554360	COMPASS S.P.A.
493512	DEUTSCHE BANK S.P.A.
493532	DEUTSCHE BANK S.P.A.
504317	DEUTSCHE BANK S.P.A.
542532	DEUTSCHE BANK S.P.A.
487724	GRUPPO MEDIOBANCA
456542	ICCREA BANCA S.P.A. - ISTITUTO
419704	ING DIRECT N.V.
437863	INTESA SANPAOLO
676210	INTESA SANPAOLO
510171	ISTITUTO CENTRALE DELLE BANCHE
544364	ISTITUTO CENTRALE DELLE BANCHE
536414	POSTE ITALIANE
520915	UNIONE DI BANCHE ITALIANE S.C.

Verified by Visa (VbV)

Verified by Visa (VbV) protects your visa card with a password created by you, ensuring you are the only one that can use this card online.

If you haven't registered your card with VbV yet, you can do it in two ways:

Activate now - You can active your card now by entering the card number into the Visa secure server. If your card issuer (your bank) uses the Verified by Visa system (the majority of the providers use them) you will be able to complete the activation process, checking your id and creates your Verified by Visa password.

Activate it while playing with the site - Your card issuer may have to establish it is your card to activate it, so you can play. On making your first deposit, you might find a message offering you the opportunity of activate the Verified by Visa system in your visa. If you select to activate it while playing with the sitel, the data from your visa will be sent using a secure server and confirming your identity and creating a Verified by Visa password (VbV). When you make further deposits you will have to use your VbV password. For more info about the VbV system, please visit their official website: http://www.visaitalia.com/carteperte/acquistionline/verifiedbyvisa/main.jsp

Difficulty for withdrawals

• Customers using Mastercard must withdraw by bank transfer.
• Those who use a card Paypal will withdraw through bank account.
• Those who deposit via vaucher must withdraw by bank transfer.
• Withdrawals will be subject to security checks so the timing described may be delayed.
• Times described are estimated and not guaranteed. This is due to the fact that, for example, your bank might need, sometimes, a little more time to credit the money to your account.
• All withdrawals will remain in a standby state in order to give our customers the time to cancel the transaction.

Why I can not withdraw my funds?

The option for the withdraw is temporarily disabled for new game accounts to allow the process of verification of the entered data.

You will need to complete the account verification proceeding to sending a copy of an identity document.

If you have already done sending the required documentation please contact our Customer Support.

I am having problems making a deposit

General Advice

• When making a deposit, only numbers 0-9 and decimal point are recognized. Entering any other characters (for example €) will stop us being able to process your deposit.
• Please ensure the deposit you are trying to make would not exceed your Daily Deposit Limit.

Credit/Debit Card

• If you are unable to make a deposit you should first check with your card issuer that there are available funds in the account to make the transaction. You should also check that your card issuer allows the card to be used for on-line gaming as some do not.
For Example: Citibank do not allow their cards to be used for gambling transactions.
• If your Bank says that there are no problems or restrictions with your credit card then please contact our Customer Service Team. In some circumstances we can attempt to obtain manual authorization for the transaction by telephone.
• Many card issuers now require a further level of security when you deposit, such as Verified by Visa or Mastercard Securecode. If you are using a pop-up blocker, such as Google or Yahoo, you may not see the window asking you to complete the secure deposit process.

NETeller

• In order for your deposit to be processed, both your William Hill account and your NETeller account must be the same currency.
• You cannot mix funds from different sources and can only begin depositing by NETeller when you have a zero balance on your account and no open bets.
For Example:, You cannot deposit from a NETeller account while you have a credit card registered to your account . You would first need to unregister your credit card and clicking on My Account then Change payment method.

Bank transfer

• • If you have sent a bank wire transfer, please note that the usual timescale for your account to be credited is around five working days. If your funds have not been deposited after five working days, please check that your account number was included as a reference when you sent your payment. Otherwise, please contact our Customer Support.

Why hasn't my deposit been approved?

We understand that trying to deposit but being told your payment has not been authorised when you know you have available cleared funds can be frustrating. There are a number of possible reasons a deposit might be declined. These are explained in the table below, along with suggested solutions.

If you need assistance with your payment, please contact our Customer Support at any time.

Some reasons why a transaction may not have been authorised	What you can do
Does your card issuer decline International payments? We are based in Gibraltar which means we are classed as an International company. Some card issuers operate security software that picks up on changes in customer spending and if you make regular payments to foreign gaming operators it is likely that the transaction may not be authorized.	If you speak to your card issuer and advise them of this then, in many cases, they can easily lift the restrictions applied to the card and allow deposits to be made.
Have you received a new credit or debit card? Your payment won't go through if the card details registered with us don't match the details your bank or card issue has.	If the card number is the same but the start/expiry dates have changed, you can change the dates on the deposit page without having to change your payment method. Please also check your CSC code when depositing. If you can not update your card online, for example if you have balance or open bets, please contact us.
Does your card issuer allow payments to gambling sites? Some card issuers decline all gaming transactions.	Your bank will be able to tell you if you can use your card for internet gambling transactions (sometimes referred to by banks as '7995' transactions). If your card issuer does not allow gambling transactions, you could try another card or read about the other deposit types we accept.
What if your card details are correct and your card issuer does allow gambling transactions? Sometimes there is no obvious reason why a payment has not been successful. You can have funds available, the right card details registered and your bank has confirmed they will let you make payments for internet gaming.	Please contact us for assistance with your payment. Contact our Customer Support. In some cases where we have been unable to process a deposit online, we are able to complete the deposit manually. We can also discuss alternative payment options for you and help you change your payment details if we still can't process a deposit from your card.

Payment option not available

For security reasons, we set the limits to the number of options available to you for payments. If you are unable to add a payment method, please try one of the following suggestions:

1. Remove one of the options already registered on the account and try again (you may have reached the maximum number of options)

2. Remove a registered payment method and complete again its registration (if you're experiencing problems with Paypal you may want to remove it from the list of your methods of payment and re-register it with the procedure continuing until the end)

Note: The type of account you use may also limit the number of payment types available.

What does it mean 'In the course of approval'?

Some of our methods of payment require a fast control of security to help protect your money and your information. This control usually takes at most 30 minutes.

How do I deposit with Postepay / Kalibra?

General information

LPostepay/Kalibra are prepaid cards and rechargeable that simplify and make more secure online payments.
The first is one of the most used as marketed by the Italian Post Office and used anywhere in Italy and abroad, on the Internet and in all post offices in Italy.
For both cards, the system offers to customers the possibility to buy Internet content and services in a safe and convenient way and recharge the card directly online.

Key Information / Restrictions

Below you'll find the basic information you need to make a deposit with Postepay:

Minimum deposit	€ 10
Maximum deposit	€ 99,000
Timescale	Immediate
Fee	None

How do I withdraw using Postepay / Kalibra?

Key Information / Restrictions

Below you'll find the basic information you need to make a withdraw with Postepay/Kalibra:

Minimum withdraw	€ 5
Maximum withdraw	€ 80,000
Timescale	Immediate
Fee	None¹

¹ The site does not require any fees for using the service. To perform operations, Postepay / Kalibra may require a fee. Visit the Web site or contact their Customer Care for specific information on currencies and payment types.

Can I withdraw using Mastercard?

Unfortunately no. International policy used by Mastercard imposes a ban on the withdraw on their credit cards. If we try, the transaction is declined and the funds are sent back.

If you have deposited with a Mastercard the withdraw may be made in the following way:

Bank Transfer – The site does not charge any additional fee for this transaction. Potential additional costs, however, can be applied by the Bank or Credit Company. (Withdraw may take 5 to 10 days)

How do I deposit with Skrill?

General information

Skrill enables anyone with an email address to securely and cost-effectively send and receive payments online – in real-time! Described as your 'wallet for the internet', it provides accounts for 3.5 million people and is one of the most trusted global payment solutions. Accounts can be opened from anywhere in the world.

Key Information / Restrictions

Below you will find the key information needed for Skrill deposits:

Minimum withdraw	€ 10
Maximum withdraw	€ 100,000
Timescale	Immediate
Currencies	All¹
Fee	None²

¹ Your funds will arrive to the site in the currency you chose when registering your account. If your Skrill account operates in a different currency then Skrill will apply their currency conversion rate. Currently, Skrill apply the daily reference rates published by the European Central Bank however this is subject to change - please see their site for further details.
² The site make no charge whatsoever for using this service. Skrill transactions usually incur a fee; please visit the Skrill website and click on 'Fees' from the menu shown for more information specific to each currency / payment type.

How do I withdraw with Skrill?

Key Information / Restrictions

Below you will find the key information needed for Skrill withdrawals:

Minimum withdraw	€ 5
Maximum withdraw	€ 100,000
Timescale	Immediate
Currencies	All¹
Fee	None²

¹ Your funds will arrive to your Skrill account in the currency you chose when registering your Skrill account. If your Skrill account operates in a different currency to your Account then Skrill will apply their currency conversion rate. Currently, Skrill apply the daily reference rates published by the European Central Bank however this is subject to change - please see their site for further details.
² The site make no charge whatsoever for using this service. Skrill transactions may incur a fee; please visit the Skrill website and click on 'Fees' from the menu shown for more information specific to each currency / payment type.

How do I deposit with ClickandBuy?

General information

ClickandBuy makes it easy to buy and sell online. For 7 years, their innovative Internet payment and billing system has been one of the established market leaders in Europe and now they are expanding worldwide. The system offers customers the possibility to make safe and convenient purchases of Internet content and services.

Key Information / Restrictions

Below you will find the key information needed for ClickandBuy deposit:

Minimum withdraw	€ 10
Maximum withdraw	€ 12,000
Timescale	Immediate
Currencies	All¹
Fee	None²

¹ Your funds will arrive to the site in the currency you chose when registering your account. If your ClickandBuy account operates in a different currency then ClickandBuy will apply their currency conversion rate - please see their site for further details.
² The site make no charge whatsoever for using this service. ClickandBuy transactions usually incur a fee; please visit the ClickandBuy website for more information specific to each currency / payment type.

How do I withdraw with ClickandBuy?

Key Information / Restrictions

Below you will find the key information needed for ClickandBuy withdrawals:

Minimum withdraw	€ 5
Maximum withdraw	€ 12,000
Timescale	Immediate
Currencies	All¹
Fee	None²

¹ Your funds will arrive to your ClickandBuy account in the currency you chose when registering your ClickandBuy account. If your ClickandBuy account operates in a different currency to your account then ClickandBuy will apply their currency conversion rate - please see their site for further details.
² The site make no charge whatsoever for using this service. ClickandBuy transactions may incur a fee; please visit the ClickandBuy website for more information specific to each currency / payment type.

How do I deposit with PayPal?

General Information

PayPal provides a secure and easy way to make online payments to over 153 million accounts worldwide. Some of the benefits of using PayPal to fund your account are being able to pay in the way you prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information; you can view your PayPal transactions in real time on your PayPal account history; as PayPal uses RSA encryption, you can be sure that your payment and personal details are secure.

Key Information / Restrictions

Below you will find the key information needed for PayPal deposits:

Minimum withdraw	€ 10
Maximum withdraw	€ 8,000
Timescale	Immediate
Currencies	All¹
Fee	None²

¹ Your funds will arrive to the site in the currency you chose when registering your account. If your PayPal account operates in a different currency to your account, your transaction will be completed at a retail foreign exchange rate determined by PayPal, which is adjusted regularly based on market conditions.
² The site make no charge whatsoever for using this service. PayPal transactions usually incur a fee; please visit the PayPal website and click on 'Fees' from the menu shown for more information specific to each currency / payment type.

How do I withdraw with PayPal?

General information

PayPal provides a secure and easy way to make online payments to over 153 million accounts worldwide. Some of the benefits of using PayPal to fund your account are being able to pay in the way you prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information; you can view your PayPal transactions in real time on your PayPal account history; as PayPal uses RSA encryption, you can be sure that your payment and personal details are secure.

Key Information / Restrictions

Below you will find the key information needed for PayPal withdraw:

Minimum withdraw	€ 5
Maximum withdraw	€ 8,000*
Timescale	1 working day**
Currencies	Euro (EUR)***
Fee	None****

* 8,000€ is the maximum withdrawable daily. The maximum per transaction is € 6,500.
**Please note: any withdrawal may be subject to security checks which may delay the timescale advertised.
***Your funds will arrive to the site in the currency you chose when registering your account. If your PayPal account operates in a different currency to your account, your transaction will be completed at a retail foreign exchange rate determined by PayPal, which is adjusted regularly based on market conditions.
****The site make no charge whatsoever for using this service. PayPal transactions usually incur a fee; please visit the PayPal website and click on 'Fees' from the menu shown for more information specific to each currency / payment type.

How do I deposit with NETeller?

Neteller provides a fast and secure way to transfer cash online. It provides same-day payments and almost instant cash transfers. You pay no charges for your transfers, making it fast, easy and free. There are three steps that you should follow:

There are three steps that you should follow :
Step 1: : Opening your Neteller account
Step 2: Registering your details
Step 3: Depositing your funds
Rules: For Neteller deposits

Step 1: Opening your Neteller account

Simply log on to the Neteller website and complete the registration process.
You will receive a 12-digit Neteller (1-Pay) Account ID and also a Neteller Secure ID. The Secure ID adds another layer of security to the deposit process.

Step 2: Registering your details

When you have your new Neteller account details, you will then need choose a way of putting money into your Neteller account. You can use a credit card or use the Neteller 'Instacash' system to deposit and withdraw using your bank account directly.

Step 3: Depositing your funds

Deposit your money into your Neteller account and then log on to the site and follow the on-screen instructions to transfer your funds instantly to your account.

Rules For Neteller deposits

Neteller is currently only available to clients with Euro, US Dollar, Canadian Dollar, Pound Sterling, Australian Dollar, Japanese Yen, Danish Krone and Swedish Krona accounts. Due to restrictions introduced by Neteller, customers based in Canada and Turkey cannot use this payment method.

All payments from and to your credit card are made by Neteller therefore all such queries should initially be directed to them.

You cannot mix funds from different sources and can only begin depositing by Neteller when you have a zero balance on your account and no open bets. All money from a Neteller account must be paid back to the same Neteller account when withdrawing.

All deposits must be made from a Neteller account with the same account name as the one given in the account.

How do I withdraw with NETeller?

Neteller provides a fast and secure way to transfer cash online. It provides same-day payments and almost instant cash transfers. You pay no charges for your transfers, making it fast, easy and free.

There are two steps that you should follow:
Step 1: Withdrawing from your account
Step 2: Receiving your funds through Neteller
Rules for Neteller withdrawals

Step 1: Withdrawing from your account

Log on to your account and click on:
Withdrawal > Neteller.
Follow the on-screen instructions, confirm your Neteller ID is correct and enter the amount you wish to withdraw.

Step 2: Receiving your funds through Neteller

Log on to your Neteller account and check your received payments. You should see the money you have withdrawn is now there and available to be withdrawn back to your credit card/bank account using the Neteller site.

Rules for Neteller withdrawals :

Neteller is currently only available to clients with Euro, US Dollar, Canadian Dollar, Pound Sterling, Australian Dollar, Japanese Yen, Danish Krone and Swedish Krona accounts.

Due to restrictions introduced by Neteller, customers based in Canada and Turkey cannot use this payment method.

All payments from and to your credit card are made by Neteller therefore all such queries should initially be directed to them.

You cannot mix funds from different sources and must withdraw by Neteller if you have deposited by Neteller.

You cannot change the Neteller ID on your account until you have a zero balance and no open bets.

What information do you need to send a bank transfer?

To make a withdrawal via bank transfer to an account in your name, just log into your account and choose the option withdrawals:

If you are not able to complete this task online, send the following information to our Customer Support:

Necessary information for the bank transfers execution

Name and address of the bank	We need the complete bank address inc. post code & country.
IBAN	Please include the full International Bank Account Number complete with SWIFT code . This will be on your bank statement.
Account Holder's Name	This must match exactly with your name on the bank account.
Amount	Please specify the amount you wish to withdraw from your account.
MySocialBet Account No.	Please include your account number so that we can process your request.

Can I have more than one account?

The agreement between the site and the customer expects that these have only one account.

I’ve been asked to provide identification for a withdrawal

For security reasons you may be requested to send identification to our Customer Service Team. Common reasons for this request are:

• You are making your first withdrawal/a large withdrawal
• You have been using a credit/debit card not belonging to yourself.
• • You are withdrawing via a method different to your deposit method.

We will ask for the following to be sent:

• A copy of the front and back of the credit/debit card used
• A copy of some photo identification (e.g. passport/driver's license)
• A copy of a statement for the credit/debit card used
• Proof of address (such as, for example, a bill with the name and address visible)

All details must be clearly visible, however please ensure you cover the middle 8 digits on the front of your card and the 3 digit security code on the back.

The documentation must be sent only by e-mail.